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Services · RAG and knowledge systems

Give your team a search box that answers in your voice, with citations.

We build retrieval-augmented assistants over your documents, ticket history, and knowledge base — with per-document permissions, citation in every answer, and evals you run on every prompt change.

What you get

Three concrete deliverables.

First corpus live in 8 weeks

Permission-aware retrieval pipeline

Ingestion from SharePoint, Confluence, Drive, or your CMS, with per-document ACLs preserved end to end. The assistant sees what the user sees, not more.

Wired before launch

Cited answer surface

Every answer carries source citations the user can open in place; uncited generations are flagged and routed back for retrieval rather than guessed.

Ships with the system

Evaluation harness

A golden question set graded on retrieval recall, citation faithfulness, and answer correctness — runs in CI on every prompt or index change.

How we work

From kickoff to production.

012 weeks

Corpus and use-case audit

Pick the first corpus, score document quality, and write the question set that defines success. Bad documents in, bad answers out — we surface that early.

023 weeks

Ingest and permission pipeline

Build the ingestion path, preserve per-document ACLs, normalize the chunking strategy, and prove permission enforcement on adversarial prompts.

034 weeks

Retrieval, citation, and answer layer

Tune the retriever against the question set, wire citation rendering, and stand up the user surface — Teams, Slack, or your own UI.

04Continuous

Eval-gated improvement

Every change — chunk size, embedding model, prompt, reranker — runs against the question set in CI. Improvements ship on numbers, not on demos.

The stack we build on.

Cloud-agnostic. We meet you where your tenant lives.

Azure OpenAI embeddingsOpenAI / Anthropic for generationQdrant / pgvectorCohere rerankerMicrosoft Graph / SharePointConfluence / Drive connectorsOpenTelemetryEvals (Ragas + custom)

Outcome metrics

92%
Citation faithfulness

Median across deployed corpora

4x
Time to answer

Versus pre-engagement search

0
Permission violations

Adversarial test set, every release

From the field

One we shipped.

Healthcare knowledge base · clinical ops

Built a permission-aware assistant over policy, protocol, and ticket history. Clinical staff stopped paging the help desk for known answers; help desk volume fell within a month.

38%

Help desk ticket reduction

First quarter post-launch

Read the case study

FAQ

Questions buyers ask first.

How do you handle document-level permissions?
Permissions are resolved at query time, not at index time. The retriever filters candidates by the asking user's identity through your source-system ACLs, so a user with no access to a document never sees it cited — and we prove this on an adversarial test set every release.
What about hallucinations?
Three layers. The prompt requires citation; uncited generations are flagged and routed back through retrieval; the eval harness measures citation faithfulness on every release. We publish the score in your repo so regressions are loud.
Do you fine-tune the embedding model?
Sometimes. We start with the strongest hosted embedding for the domain, then evaluate whether a small domain-tuned model measurably shifts retrieval scores against the question set. We write the cost-quality trade in the decision log.
Where does the index live?
In your cloud, in the vector store you choose — Qdrant, pgvector, or the managed option from your hyperscaler. We do not host indexes for clients, and source documents never leave your tenant.
Can the assistant write back into our systems?
Yes, through typed tools, with the same approval and audit boundaries our agentic systems practice uses. Read-only by default; writes require an explicit tool and a human in the loop where the risk warrants it.

Ready to scope this?

Thirty minutes with a principal. We will walk through your constraints and what a 30- to 90-day pilot would actually look like.